Casino Moons review. Casino Moons review is an unbiased review of Casino Moons. It shows you if Casino Moons legit, or a scam casino. And also if is safe, real or a fake game. Players complaints and feedback were also evaluated.
I am “on the
moon” simply means I am feeling great. Maybe because the earth has seen too
much of pollution and badness; being on the moon is used to describe that state
of blissful and innocent happiness.
If you were
wondering what connection is there between casinos and moons; now you have it.
Casino Moons tries to sell itself as the casino where “customer satisfaction is
of paramount importance”; and thus, where you should go to for “the best casino
experience”.
That would mean providing a range of exciting games,
tantalizing bonuses, easy deposits and withdrawal processes, rich rewards,
excellent customer support, and more. Does Casino Moons really provide all of
these and more? In the first place, is Casino Moons legit? This review will
examine Casino Moons in order to provide the information that will help you
answer those questions and more.
Casino Moons review at a glance
- Established in 1999 by
Blacknote Entertainment Group
- Licensed by Curacao Gaming
Commission
- Powered by multiple software
providers which includes Betsoft, Pragmatic Play, Rival Gaming, Habanero,
Octopus Gaming, Visionary iGaming, and Vivo gaming
- Offers a good range of casinos
games which include slot, blackjack, Roulette, Baccarat, and video poker games,
as well as live dealer games
- Offers a good number of
jackpots for the jackpot chasers
- Offers numerous bonuses and
promotional offers which includes a welcome package of 25 free spins and a cash
bonus up to $6750
- Minimum deposit is $10
- Minimum withdrawal varies ($50
for web wallets), while maximum withdrawal is $4,000 per week
- 24/ 7 customer support is
available via live chat and email
Casino Moons Background
If you are very
familiar with casinos such as Winward Casino and Slots Village, then you
already know all there is to know about Casino Moons because this celestial
casino is no different from its sister casinos. This is not just because they
have the same operators, but because they are basically the same casino. For
example, the only thing that differs from their website is just the unique
names of the casinos and the colour scheme. They use the same software; offer
the same games, promotions, service and all.
Casino Moons was
founded in 1999, which means they have been in the casino circles for almost 20
years. It is owned and operated by Blacknote Entertainment Group, which is a
Group that owns and operates about 7 other casinos which includes Winward
Casino, Slots Village, 7 Reels Casino, and 21 Dukes Casino.
The online casino can be found at www.casinomoons.com.
The website is available in English, French, Portuguese, Spanish, and German.
If you are not resident in any of the restricted countries and are of legal
age, you can go to the website and register to join the casino. Registering is
a simple process that will only take a few seconds. You’ll simply fill the
sign-up form by keying in your details into the relevant feeds.
Legitimacy, Fairness, and Safety
Is Casino Moons legit?
Casino Moons is legit. It is not a scam, as of writing this Casino Moons review. Before jumping onto any online platform, you should make sure that it is legit else you’ll be ripped off. Making sure is especially important with online casinos, because there are fake/ scam casinos in the internet whose modus operandi is simply to collect people’s deposits.
There are many
ways to determine the legitimacy of an online casino, one of which is legality.
In terms of legality, a legit casino will be one that is recognized (screened
and passed fit to operate) by a reputable legal jurisdiction. Casino Moons
ticks the box in this regard because they have an operating license from the
Curacao Gaming Commission from the government of Curacao. Thus, Casino Moons
is, at least, a 100% legal casino.
However, it should be noted that the licensing jurisdiction is responsible for regulating the casino. Some jurisdictions show strict oversight ensuring that their casinos always operate fairly; while others allow their casinos to operate independently with little or no oversight. Thus, while having a gaming license is important, it’s equally important to consider the reputation of the licensing jurisdiction.
Unfortunately, the Curacao Gaming Commission is one of those licensing jurisdictions that use a hands-off approach. For example, their requirements are relatively easy to be met; as such virtually anyone can qualify for their license. Also, they do not intervene when their casinos and the casino players have disputes; and in most cases, players will be at the mercy of the casino. Thus, while Casino Moons is a 100% legal casino, the level of player protection that its Curacao license affords is not high.
However, this does not mean that Curacao licensed casinos are not legit. In fact, there are many legit casinos licensed by Curacao. The issue is that the Curacao license does not automatically inspire confidence, and the casino has to go overboard to build its own reputation. Casino Moons has done a lot of that reputation building.
The casino has been operating for almost 20 years. Suffice it to say that no fake/ scam casino can continue in operation for that long a time. A gaming and gambling house can only continue in business for that long if players perceive the house as reliable in terms of payments. Thus, the two decades operation of Casino Moons can only mean that they have built a platform that offers exciting gaming experience and reliable payouts. You may visit Casinomoon.com to join.
Is Casino Moons fair?
Another
important check of the legitimacy of a casino is whether their games are fair. A
fair casino is one where players actually have chances of winning games. With
winning hands, you’ll be able to make withdrawals. Since you won’t want your
only banking activity in a casino to be deposits, you’ll want a casino that is
fair.
You’ll have to
play multiple hands to test a casino for fairness, and that can be cost
prohibitive. The alternative is to look out for audit certificates and seals of
approval by third party casino auditors and industry watchers.
We did not find
Casino Moons having the audit certificates of game testing labs and auditors;
but we did find that Casino Moons have the seals of approval of lot of industry
watchers. It should be noted that that these watchers are not shy to call out a
casino that is a scam or operates unfairly. Thus, it is safe to say that Casino
Moons is fair.
Is Casino Moons safe?
The fear of
being ripped off is why you check that a casino is legit. However, that a
casino is legit alone does not protect you from the hounds. You also need a
casino that is safe. A safe casino is one that safeguards the players’
information, ensuring that sensitive data does not get into the wrong hands.
When you sign up
and use a casino, you share sensitive information such as your personal data
and payment details (such as credit card number); and you won’t want such
information to be intercepted and captured by third parties (read as internet
fraudsters).
There is no doubt that Casino Moons is safe. They use
SSL (Secure Socket Layer) technology, which is the industry standard for
creating a secure connection between two devices communicating over the
internet. With SSL, a private channel is created between your device and the
servers of Casino Moons, and every data transmitted in the channel is protected
from the eyes and ears of unauthorized third parties. Every data is also
encrypted using bank-grade AES 128-bit encryption ensuring that even if
intercepted, customers’ data is not compromised.
Games
Mobile Compatibility
You want a
casino that you’ll use to chase away boring times. And what times could be more
boring than forced waiting times such as when commuting, when waiting in
queues, or when taking a leak! You can’t be moving about with your desktop
devices, so the ideal casino would be compatible with portable devices such as
mobile devices and tablets.
It’ll be
criminal for a modern casino not to be mobile friendly; thus, it’s no surprise
that Casino Moons is compatible with the popular mobile operating systems. You’ll
not have a diminished gaming experience when accessing the casino using Windows,
Android, iOS, and other mobile platforms. Not only does Casino Moons work with
mobile devices, but the casino is mobile optimized.
Game Play
Casino Moons is
an instant-play casino which means that you do not have to download a casino
software before you’ll be able to play the games. Like all its sister casinos,
Casino Moons is flash-based; you only need a web browser to connect.
Software Providers
Casino Moons
talks about offering the most state of the art, exhilarating gaming experience
possible. In the gaming world, the experience offered is dictated by the
software. Thus, a casino has to be powered by the best software to give
anything close to a remarkable gaming experience.
Casino Moons
ticks the box in this regards. One of their primary providers of games is
Betsoft which is the clear leader in high quality 3D slot games featuring
amazing graphics, animations and sound effects.
Casino Moons also draws games from another slot specialist – Pragmatic
Play. The focus of the provider on slot games means they are able to provide a
range of mesmerizing slot themes/ plots.
Other providers
of games in the house include Rival Gaming, Habanero, Octopus Gaming, Visionary
iGaming, and Vivo gaming.
You must have
heard that variety is the spice of life. This is even true in the moons. With
different software in the house, you’ll have access to the different exciting
tweaks that software providers use in differentiating their games. The
excitement you’ll gain from the different unique features and game play styles
of each software definitely makes for better gaming experience.
Games Selection
You want a good
number of games in a casino so that you’ll be more likely to find games that
you like. With so many game providers, it will be criminal if Casino Moons
could not manage a good stock. As it turns out, they are able to provide a good
range of games. You’ll find slots games, table games, video poker games, specialty
games, and more.
Slots Games
The slots
machines are the glamour of casinos, and online casinos are popular because
since they are not limited by space, they can hold as many slot machines s
possible. There will be no online casino without the slot machines.
Casino Moons
provides hundreds of slot games with about 160 of them available on mobile. You’ll
find classic slots such as Aztec Gems, Treasure Horse, Lucky Seven, 888 Gold,
Monkey Madness, and more. For the modern video slots packed with all-action
gaming features (such as wild, scatters etc.), you’ll find titles like Wolf
Gold, Gold Rush, 7th Heaven, Romeo and Juliet, House of Fun, Ancient
Egypt, Asgard, Jurassic Giants, Sugar Rush, and more. Whatever your interest,
you’ll find a slot with a suitable theme; their themes cover simple fruities,
Ancient civilization, Racing, Fighting, Horror, Romance, etc.
Table Games
The table games
have always held their own in popularity; thus, every serious casino should
offer a wide range of these games. Casino Moons does not disappoint. If you
want a table game of strategy; you can sit at the blackjack tables, where you
can try to beat the dealer to 21 without going over. Typically, there are
different versions of the game provided such as American Blackjack, Royale
Blackjack and more. They also provide the different types of Baccarat. If you
want a table game of luck; you can sit at the Roulette table and roll the wheel
to find where the ball will stop. You can have your pick of European Roulette,
Crystal Roulette, Electronic Roulette and more.
While there are
a good number of table games for your gaming pleasure, the fans of the dice
will be disappointed that Casino Moons does not provide Craps.
Video Poker Games
Fans of Video
Poker Games are well taken care of. Casino Moons provides the double action of
video slot and poker game in one wrap with games such as Deuces Wild, Deuces
and Joker, Jacks or Better, and more.
Bingo
Very few casinos
have a dedicated Bingo section; thankfully Casino Moons does. For some Bingo
action, there are many Bingo rooms in Casino Moons with 12 of those rooms
available on mobile. You’ll find the Dollar room with a $1.00 card cost having
a prize of $85 and a jackpot of $77,008; the Quarter room with a $0.25 card
cost and having $7.35 prize and $5,410.68 jackpot; and the Nickels room with a
card cost of $0.05 and having a prize of $250.
Live Dealer Games
You can play
with live dealer in Casino Moons. You’ll have the dealers seated in real
casinos dealing the cards (and spinning the wheels) and the action relayed to
you via video feeds using some of the best technology in the business. The live
games are powered by Visionary iGaming and Vivo Gaming.
Live Dealer
games are expensive to put together, so you’ll find that if available very few
of these games are offered. Impressively, Casino Moons offers relatively more
live dealer games than you’ll find in most casinos, with 5 of their live games
even available on mobile. Live Games include Spanish Roulette, Portuguese
Roulette, Live Baccarat, and more.
Progressive Jackpot Games
The chance of
winning big is why many persons play casino games. No games give such chance
like the progressive jackpot games. These games have a fund attached that grows
the more the game is played, because a percentage of every wager on the game is
contributed to the fund.
Casino Moons offers
a few progressive games. At the time of writing this review, some of these
games and their pot size are: 7 Monkeys ($326,967.35), Faerie Spells
($1,103,612.39), Black Diamond ($229,636.08), Reels of Wealth ($1,103,612.39),
the Catfather II ($104,550.69), Legend of the Nile ($63, 962.50), and more. Some
other fixed Jackpot games include Charms and Clovers, at the Copa, Good Girl
Bad Girl, Enchanted, A Night in Paris, Mr. Vegas, and more.
While Casino Moons does have a good number of
jackpots to thrill the jackpot chasers; surprisingly, they do not have a
dedicated section for progressive jackpots. Thus, you’ll need to go through the
game listing by category to find a jackpot game.
Bonuses and Promotions
Simply put,
bonuses and promotions are freebies. They represent free money or free plays
that casinos give to customers. Given that the edge is always on the house in
all casino games; you can really do with some freebies. Thus, you’ll want the
ideal casino to run a lot of promotions.
Casino Moons
ticks the box in this regards by offering a ton of promotions which include the
popular ones such as welcome bonus, daily match bonuses, cash back and more.
Welcome Bonus
The welcome
bonus is the casino’s package to attract new players. Thus, the package should
be huge and attractive so that it’ll be enough to make you choose the casino
over the competition. Casino Moons has a very fat welcome package.
When you sign up, you’ll be rewarded with a
no-deposit welcome bonus of 25 free spins. As the name suggests, you don’t even
need to make a deposit for the free spins to be credited to your account. There
is also a cash bonus that the casino gives when you make your first deposit(s).
The deposit bonus is spread to cover the first five deposits as follows:
- 200% cash bonus up to $2,000
when you make your first deposit
- 100% cash bonus up to $1,000
when you make your second deposit
- 100% cash bonus up to $1,000
when you make your third deposit
- 100% cash bonus up to $1,000
when you make your fourth deposit
- 175% cash bonus up to $1,750
when you make your fifth deposit
This means that
the full value of the deposit welcome package is $6,750; and you can get this
full value by making 5 deposits of $1,000 each.
As far as
welcome bonuses go in the industry, this is one of the biggest you’ll find. And
if you add the 25 free spins you get even before making your first deposit,
then the welcome package is definitely very attractive. That said; if you want
a casino that welcomes you with a golden handshake, then you’ll be hard pressed
to find one better than Casino Moons.
Match Bonuses
While the
welcome package is big and attractive, it means nothing for players who already
have accounts with the casino. Thus, the ideal casino will have promotions
targeted at not only attracting new players but also retaining existing
players.
Casino Moons
does this with a raft of daily match bonuses. For each day of the week that you
top-up your account, you’ll be rewarded with a cash bonus. There are five
offers on Mondays depending on your deposit amount. You will get 25% bonus for
all deposit up to $49, and the offer increases with increase in the deposit
amount, and gets to 200% bonus for deposit of more than $200. On Tuesdays, you
can even get as much as 300% bonus on high stakes deposits (over $1,000). There
are similar offers for every day of the week.
Thus, it doesn’t
matter your membership status (new or old) in Casino Moon or the day or time of
the week that you make your deposit, you’ll receive a cash bonus.
Tournaments
If you like contests, Casino Moons provides a lot of
slot tournaments with exciting prizes. These tournaments are time specific so
will change from time to time. At the time of writing this review, some of the tournaments
were:
- The Grand VIP tournament – This
rewards from the first position to the twentieth (1st place =
$10,000; 2nd place = $7,500; 3rd place = $5,000; 4th
place = $2,500; 5th – 10th place = $1,000; 11th
– 20th place = $10,000 chips)
- The weekly VIP – This give out
cash prizes every Tuesday, Thursday and Sunday (1st place = $2,500;
2nd place = $1,000; 3rd place = $750; 4th
place $500; 5th place $250)
- Rush Reel A Rolex Tournament –
This gives out a $12,000 Rolex to the winner, and cash prizes to the other
players that complete the first 10 position (2nd place = $5,000; 3rd
place = $2,500; 4th – 10th place = $1,000 each)
- Februa Race for Rome – This
will give out a trophy and a guaranteed $25,000 cash prize to the winner; while
the other players that complete the first 20 positions gets cash prizes as
follows: 2nd place = $5,000; 3rd place = $2,500; 4th
– 10th places = $1,000; 11th – 20th places = $500
chips
- The Blacklist (season 6) – This
gives cash prizes as follows: 1st place = $7,500; 2nd
place = $4,000; 3rd place = $2,000; 4th place = $1,000; 5th
place = $500.
Where chips are
awarded, it is subject to wagering requirement that can be found in the T&C
of the particular bonus offer. We liked that many of the offers rewarded up to
the 20th placed player in the tournament. That way, you’re more
likely to win a prize than where a single winner takes home the tournament cash
prize.
Cash back
Casino Moons also offers a 15% weekly cash back. This
is a loyalty offer that is supposed to make you commit to the casino. On Monday
morning, the casino will credit your account with 15% of the money that you
deposited and lost in the previous week. This way, you get something even when
you loss. Interestingly, the money is
not subject to any playthrough requirement.
Bonus Conditions
All casino
bonuses are sticky, which means that you cannot simply withdraw them and bolt.
There are conditions attached that must be met before the bonuses or any
winnings resulting from bonus plays can be withdrawn. These conditions can
easily make an attractive bonus less attractive. Therefore, while the size of
the offered bonus is an important consideration, the attached condition is
equally worth considering.
Wagering Requirement
One of the first
bonus conditions to consider is the wagering requirement, which is the total
amount that must be wagered, after redeeming a bonus, before you’ll be able to
make a withdrawal. Thus, you’ll want the wagering requirement to be as low as
possible, so that you’ll be ready for withdrawal as fast as possible.
In Casino Moons,
the wagering requirement for all deposit cash bonuses is 35 times bonus amount
and 35 times deposit amount. That is: WR = 35 X (bonus amount + deposit
amount). If you deposit $1,000 to redeem the full first deposit bonus of
$2,000; you’ll have $3,000 as the bonus amount plus deposit amount, and the
wagering requirement will be 35 X $3,000, which is $105,000. This means that to
clear the $2,000 bonus and be able to withdraw it (or any winnings from it),
you’ll have to wager an additional $105,000.
If you’ve seen
other reviews, you’ll easily notice that the wagering requirement of Casino
Moons is relatively high. In fact, the 35 times requirement of Casino Moons is
almost double the industry average (which is 20 times bonus amount plus deposit
amount). With their high wagering requirement, you’ll have to wager more (and
wait longer) before you’ll be able to clear your bonus in order to withdraw it.
Time for clearing bonuses
Given the high
amount to be wagered in order to clear a bonus, you’ll expect that Casino Moons
will give a wide window for clearing bonuses. However, they do not.
In Casino Moons,
bonuses expire after seven days of granting. If within 7 days, a redeemed bonus
has not been cleared, the bonus and (any winnings obtained with it) will be
forfeited.
Allowed amount while clearing a bonus
Given that you
have a high amount to wager in order to meet playthrough requirement, and a
relatively short time, you’ll want to be able to place high individual wagers.
However, Casino Moons sets an amount that should not be exceeded when playing
through a bonus. Unfortunately, it’s low-balled to $5.00. That is; when playing
through a bonus, you are not allowed to place individual bets that exceed
$5.00, else any winnings you have will be voided.
This means that
Casino Moons will not be ideal for high rollers except they will not be
redeeming and playing with casino bonuses. And even for the low rollers, bets
not exceeding $5.00 can easily make playing casino games a chore. This is
because to redeem any bonus, you’ll have to play multiple games, and the sheer
number can easily become overwhelming. For example, if you redeem only the
first deposit bonus, to meet the $105,000 playthrough requirement, with
individual bets of $5.00, you’ll have to play 21,000 games. If you redeem the
full welcome package; clearing it requires wagering a total $411,250, and with
individual bets of $5.00, you’ll have to play 82,250 games.
That said;
Casino Moons can do well to raise the cap on maximum bet allowed when playing
through a bonus, so that given the high wagering requirement and the limited
time to meet it, you’ll not have to play as many games when playing through a
bonus.
Conditions of Free Spins
The no-deposit
bonuses that casinos give are different from the cash bonuses and so are the
conditions attached. First, when you use your free spins, any winning gotten is
not withdraw-able, but should be treated as a bonus which is subject to
playthrough.
Thankfully, the
wagering requirement to clear winnings of free plays is significantly lower
than the wagering requirement to clear cash bonuses. For the sign-up free
spins, the wagering requirement is 20 times free play winnings; while for any
other free-spins redeemed, the wagering requirement is 25 times free play
winnings.
That is; if you
use your free spins and end up winning $200. If it’s a sign-up free spin,
before you can withdraw the money, you’ll have to wager 20 X $200 = $4,000; but
if it’s not a sign-up free spin, you’ll have to wager 25 X $200 = $5,000.
If you’ve seen
reviews of other casinos, you’ll find that Casino Moons has one of the best
offers in terms clearing free spins winnings. Their 20X or 25X offer is
significantly lower than the 40X – 60X offer that you’ll find in many other
online casinos. Thus, while Casino Moons may not be the best house for
redeeming and playing with cash bonuses, they seem okay for using free spins.
The one big bump
on the road of using free spins in Casino Moons is that there is a withdrawal
cap, and it is low-balled at $100. That is; after clearing the free spin bonus,
you cannot withdraw all your positive balance. You are allowed to withdraw only
$100, and any other balance will be forfeited. This means that it doesn’t
really mean how much you win from your free plays or clear, the highest amount
you can withdraw is $100. Thus, a high free play winning will only give you
headache, because it translates to multiple game plays to meet a high wagering
requirement, when you’ll be able to withdraw only $100.
It should also
be said that though the sign-up free spins do not require you to make any
deposit before you’ll earn them, you’ll have to have at least a deposit
transaction in your account before you can make any withdrawal.
Games Contribution to Playthrough
Casino games do
not contribute equally to playthrough. You’ll want your favorite games (the
games you’ll rather be playing) to contribute maximally to playthrough; because
it’ll be more difficult to clear bonuses playing games with little or no
contribution to playthrough.
The games contribute to playthrough as follows:
- 800% – Bingo
- 100% – All slots
- 20% – Video Poker
- 10% – Roulette, Casino
War, Mini-Baccarat, Keno, and Weed Whacker
- 2.5% – Blackjack
If you’ve seen
other reviews, you’ll easily notice that games in Casino Moons have better
contribution to playthrough than in most casinos. It’s only Keno that you’ll
find better, because in most other casinos Keno has 100% contribution.
Interestingly, free bonus games also contribute to
playthrough (although at lower rate) as follows:
- 200% – Bingo
- 25% – All slots
- 5% – Video Poker
- 2.5% – Roulette, Casino
War, Mini-Baccarat, Keno, and Weed Whacker
- 0.625% – Blackjack
Banking
Deposits Options
You want a
casino that supports a wide range of deposit options so that you can easily
find one for funding your account. Casino Moons support the same range of
deposit options as its sister casinos. These include: Visa, Master card,
AstroPay pre-paid card, Money transfer (AstroPay Direct), Neteller, Skrill, and
ecoPayz, Flexepin, Neosurf, and PaySafe Card.
It should be
noted that not all the options above will be available to you in your region.
However, with some global options amongst them, you should not have issues with
finding one to make your deposits as long as you are resident in any of the
locations that are supported by the casinos.
The minimum
deposit you can make is $10 for almost all the method. Also, deposits are free
(except with cards where fees may apply); and the transaction is instantly
processed.
Withdrawals Options
There are fewer
options for withdrawal than there are for deposits. They include bank wire,
money transfer, web wallets (Ecopayz, Neteller, Skrill), and checks (paper
check and electronic checks). Also, this is the range of options available; but
you’ll find only some of them applicable to your region. For example, in my
region, only bank transfer was supported.
Though in all
casinos, withdrawal options are fewer than the deposit options, but Casino
Moons, the withdrawal options bother on too few. For example, you’ll notice
that credit cards are not supported for withdrawals, and once again there is no
sight of PayPal.
In terms of
withdrawal the minimum amounts depends on the desired/ applicable withdrawal
method. The minimum amount is $50 for the web wallets, $100 for e- checks, $300
for paper checks, and $500 for bank transfers. However, the maximum withdrawal
amount is constant for all methods, and is $4000 per week. Also different fees
may apply for withdrawal and could be as much as $25.
This shows that
Casino Moons has a high withdrawal threshold, especially given that their
minimum deposit amount is $10. Thus, it takes small to get in, but high to get
out. This means you’ll need to play more so as to win enough to be eligible for
withdrawals. Because the edge is on the house, you’re likely to lose than to
win when you play more.
When have up to
the withdrawable amount, and you request payment, you will most definitely get
paid. Casino Moons is reliable in terms of payout. However, getting paid is not
enough, it’s important to also consider how long it’ll take from the time of
requesting payment to the time of receiving it.
Like its sister
casinos, Casino Moons have a 72 hours payout processing time. That is; after
requesting payment, it’ll take them 72 hours to dispatch it to your chosen
withdrawal method. This is a relatively long time, as there as many casinos
that process payouts within 24 – 48 hours. After the payout is issued, how long
it takes you to receive it will depend on the chosen method as follows: web
wallets = within 48 hours; bank transfer = within 5 days; checks = within 1 – 7
days. This means that the fastest options for withdrawal are the web wallets.
Customer Support
The ideal casino
should provide for assisting customers with answers to questions or resolution
of issues. Thus, the ideal casino will have an effective customer support
service, where effectiveness of a support service is measured by the available
contact channels, promptness of response, and helpfulness of response.
For the first,
Casino Moons provide the usuals. First, there is an FAQ section in their
website where players can personally look up answers to certain questions. To
contact and deal with a support rep of the casino, there is a mail service and
a live chat.
For the mail
service, you can send them a mail using a contact form from the website or
directly from your mail using the address support@casinomoons.com. The
responsiveness of the service is relatively fine, as their response is usually
within a day. However, if you’ll rather get instant feedback, you may use the
live chat. Casino Moons is able to provide 24/ 7 support via the live chat
because it is active round the clock.
Summary
Casino Moons is one
of the many look-alike casinos of Blacknote Entertainment Group. The casino is
duly licensed (albeit by a not-so confidence inspiring Curacao gaming
jurisdiction) and has a reputation for paying players (albeit might be
relatively slow); thus it is legit.
The casino draws
games from multiple providers even their live dealer games, which ensures that
they have the quality and quantity of casino games that will max your
entertainment. And if you like bonuses and promotions, then you’ll love this
celestial casino. They have one of the most attractive welcome package,
numerous daily bonuses, tournaments, and other promotional offers. Making
deposits and withdrawals is a breeze; though they offer only limited options,
the process is easy and without hassle. And if you hit a wall, they have a 24/
7 support team that you may reach via email or live chat.
However, it’s
not all smooth sailing; Casino Moons have certain bonus conditions that stifle
the life out of their attractive bonuses. There is a high wagering requirement
for the cash bonuses and the maximum wager while playing through a bonus is
also a low $5.00, and these combine to make it difficult to clear a bonus in
the house.
Pros:
- Reliable casino that pays
- Have a good variety of casino
games including live dealer games
- They draw games from multiple
providers
- They give a lot of bonuses and
promotions
- Their welcome package is very
fat and attractive (25 free spins and cash bonus up to $6,750)
- 24/ 7 customer support via live
chat
Cons:
- Licensing by Curacao means the
casino is not properly regulated
- Their deposit bonus wagering
requirement of 35 times bonus amount plus deposit amount is too high
- The maximum amount ($5.00) that
can be wagered when playing through a bonus is relatively low
- The minimum withdrawal amounts
are relatively high
- The $100 withdrawal caps on
free play winnings is low
- Payout processing time is
relatively long
For more information and how to join visit the casino site at Casinomoon.com
