Platinum Play Casino review. Platinum Play Casino review is an unbiased review of Platinum Play Casino that tells if it is legit or a scam. At one time, “gold standard’ was used to describe something of the highest quality.
However, gold has since taken a step back in such descriptions, and another precious metal (platinum) is now used instead because of its unique and rare abilities.
Yes, Platinum Play Casino is a legit casino site. It is not a scam because they pay their winners and also keep their banking details safe. It is also registered and regulated which makes it impossible to go scam.
So when Platinum Play Casino advertises that they have been giving “a platinum-plated experience since 2004”; they are saying that they’ve been giving the best casino experience.
This Platinum Play Casino review will x-ray the offerings, policies and other things about Platinum Play Casino to provide the information that will help you determine if the casino is actually the best casino.
Platinum Play Casino review at a glance
- Started in 2004, and is part of the Fortune Lounge Group that has now been absolved into the Buffalo Partners Group
- Powered by Microgaming
- Offers over 700 casino games including live dealer games, and a lot of progressive jackpot game
- Offers an attractive welcome bonus that is up to $800
- Has a wide range of banking options
- The minimum deposit is $10; maximum withdrawal is $5,000 per week
- Customer support is 24/7, and available via email, live chat, and telephone
What is Platinum Play Casino?
Platinum Play Casino is part of the Fortune Lounge Group, which is a prestigious group that owns and operates a host of reputable casinos. The casinos include Royal Vegas casino, 7 sultans casino, Vegas palms casino, euro palace, red flush casino, casino lavida, fortune room casino, all slots casino.com, all jackpots casino.com, wild jack casino, and many more. Since May of this year (2018), the Fortune Lounge Group of Casinos formed part of Buffalo Partners.
The online casino operates two websites; one is https://www.platinumplayonlinecasino.com/, while the other (which is the main website) is https://www.platinumplaycasino.com/. The website is available in different international languages including English, Deutsch, Français, Svenska, Norsk, Português, Español, and others. The casino caters to only adult, so to create an account you must be up to 18 years of age.
Is Platinum Play Casino fair?
Platinum Play Casino is fair. An important badge of legit casinos is fair games. Apart from having an operating license, a casino should offer games that give players a fair chance of having winning hands. When a casino is regulated by a strict gaming jurisdiction, like Platinum Play Casino is, you can be sure that the casino offers fair games. This is because part of the regulatory function of the gaming jurisdiction is to ensure that the casino operates fairly.
However, if that does not satisfy you, you can check out for audit seals by independent third parties. Usually legit casinos will submit themselves to be tested for fairness by independent casino auditors and games lab; and if passed fair, they will publish these audit seals in their websites to communicate to all that they offer fair plays.
One of the foremost of such casino auditors is eCOGRA (eCommerce Online Gaming Regulation and Assurance), which has completed over 500 compliance reviews for about 80 industry operators and software providers. eCOGRA uses rigorous tests to evaluate the RNG and RTP of games, to determine whether a casino provides fair gaming. Without saying much, Platinum Play Casino has the fair play seal from eCOGRA, which settles it that the casino is fair. Thus, when you play in the casino, there is a real chance of having winning hands to boost your bankroll.
Platinum Play Casino sister sites:
Games
Software Provider
Platinum Play Casino is powered by Microgaming, which is the biggest supplier of casino games. Microgaming is not the biggest supplier for nothing. They provide superior games with state of the art graphics, animations, and sound effect, as well as intuitive interfaces. Microgaming also sets the pace in the provision of progressive jackpot games. The combination of these elements (top-notch graphics, sounds, games interface, jackpot excitement etc) in the games that Microgaming supplies Platinum Play Casino means that there is no short of entertaining games in the house.
Mobile Compatibility
For the players’ convenience, casinos should be compatible with mobile devices. That way players can play casino games on the go (at anytime and anywhere). Thankfully, Platinum Play Casino is not only available for play on desktop devices (Windows and MacOS), but also on the mobile operating system (such as Android, iOS, Blackberry and more).
The casino website is fully mobile optimized. Thus, the small screens of mobile devices and tablets do not diminish the gaming experience. Also, you do t need to do anything special to access the mobile casino; you’ll be automatically redirected to it every time you access the casino with a mobile device.
Download Play versus Instant Play
Platinum Play Casino also gives you the two choices of playing casino games. You may download and install the casino software on your device, and play directly from your device. Alternatively, you may play the casino games directly from the servers of Platinum Play via your website browser. The instant play version does not require you to download any casino software.
Real Money Play versus Fun Play
Platinum Play gives you the opportunity to choose to play for fun or real money. The fun play is a practice play mode, and it is especially important when you need to get an understanding of a game before playing with real money.
Fun play does not require the deposit of any money. With this mode, you can proceed to practice new games when they are released and gain mastery of them before proceeding to play with real money; that way you stand a better chance of winning real money.
Games Selection
The games in a casino are the source of the entertainment that casinos promise. Thus, the ideal casino should hold a variety of games so that a player will always find one that interests him/ her for gaming entertainment.
Platinum Play Casino does not disappoint in this regard. The casino has over 700 games, which includes all the game categories you’ll find in a casino such as slot games, table games, video poker games, and more.
Slot games
If you are a fan of slot games, you’ll find joy in Platinum Play Casino They have a lot of the slot machines for your spinning delight. Whether you fancy the classic fruit machines, the traditional 3 reel slot, or the slicker 5 reel video slots, you’ll find a slot game just right for you.
Many of the slot titles are inspired by blockbuster movies and TV series, to ensure that the heart pumping action continues from your television to the casino lobby. Some of these slot games include Lara Croft Tomb Raider, Terminator II, Jurassic World, Tarzan, Game of Thrones and more. Some other slot titles that you’ll find in the casino include Karaoke Party, Candy Dreams, Thunderstruck II, Lost Vegas, Untamed Giant Panda, Santa Paws, Racing for Pinks, Battlestar Galactica, Hitman, The Dogfather, Jekyll & Hyde, Avalon II and more.
Table Games
Platinum Play Casino also offers all the favourite table games, including blackjack, roulette, craps and baccarat.
For the king of table games – blackjack; the casino offers all the different types of blackjack and its many variants. You’ll find single-hand blackjack, multi-hand blackjack, and gold series blackjack. Specific blackjack titles include Atlantic City Blackjack, European Blackjack, European Blackjack Redeal, Classic Blackjack, Vegas Single Deck, Vegas Downtown, and many more.
If you’ll rather play a table game of blind luck, you can sit at Roulette, and Craps table. At the Roulette games, you can spin the wheel and watch where the ball stops. The casino offers a variety of Roulette games, including American roulette, French roulette, and European roulette. At the craps table, you can roll the dice(s), and bet on the outcome of the roll(s), or a series of rolls. And if you want to be James Bond for a little while, you can try your hand at Baccarat, which has numerous chances to win thanks to the multiple betting types and forms that you can place at the table.
Video Poker Games
Video Poker enthusiast will also not feel bad in the house. Platinum Play Casino holds over 26 Video Poker games, which is number than you’ll find in most casinos. If you want the excitement of video slot and a card game rolled into one, you can head to the Video Poker category and try one of the games.
Some of the video Poker titles are Tens or Better, Aces & Eights, Aces & Faces Poker, All American Poker, Cyberstud Poker, Deuces Wild 4 Up, Jacks or Better, Louisiana Double Poker, Poker Pursuit, and many more. Many of the games are available in a single hand and multi-hand denominations.
Specialty Games
Some of the games in Platinum Play Casino do not fall into any of the regular categories – slot games, table games, and video poker games. Thus, they are classified as speciality games. In a way, these games are special, as they are very easy to play, and also give the chance of instant winnings. Many of the games are scratch card games, but you’ll also find Keno and Bingo.
The scratch card games include Card Climber, Dawn of the Bread, Foamy Fortunes, Game Set and Scratch, Golden Ghouls, Granny Prix, Halloweenies, Lucky Numbers, and many more.
Progressive Jackpot Games
One of the draws of the casino is the chance to have huge winnings from the small bets of game plays. Casino games that give this chance are progressive jackpot games. Thus, the ideal casino should offer a number of progressive jackpot games.
These games have a jackpot fund attached to them to which a small percentage of every bet wagered on the game is contributed. Thus, the jackpot amount continually grows until it is won. Since Platinum Play Casino is part of the Microgaming network of casinos, it means that their progressive games are played in different casinos, which can make the jackpot grow to the life-changing amount.
The progressive games are Mega Moolah (and Mega Moolah Isis), Major Millions 5 Reel, King Cashalot, Fruit Fiesta (three and five reels), Tunzamunni, Wow Pop 3 Reel, Lots A Loot (three and five reels), Treasure Nile, Cyberstud Poker, Cash Splat (three and five reels), and more. You’ll notice that the progressive jackpots are attached to different categories of games; you have them on 3 reel and 5 reel slots, fruit machines, video poker games and more. Thus, you’ll likely find a progressive on your favourite casino games. Also, the amount of the jackpot varies, but none is less than four figures. The biggest progressive, in terms of the jackpot amount, is the Mega Moolah game which is always set at one million (and aptly called the millionaire maker). It has grown to tens of millions before being won on a number of times and holds the Guinness World Record for biggest payout by an online slot machine. Playing in Platinum Play Casino gives you the opportunity to hit such jackpots and more.
Live Dealer Games
Online casino games are designed to replicate land-based casino games. So at best, online casino games are very good imitations. No wonder, casino patrons like live dealer games that give them the social aspects of land-based casinos. In live dealer games, you’ll be playing against human dealers stationed at the land-based casinos, but you’ll have the convenience of online casinos because the action is relayed to your device (desktop or mobile) using high-quality video feed, along with pop-ups prompting you to make your move. Thankfully, Platinum Play Casino offers some live dealer games.
So if you’ll rather play with humans, check out the live dealer section, and you’ll see games like Dream Catcher, Live Blackjack (different denominations), Live Casino Hold ’em, Live Caribbean Stud Poker, Live Roulette, and Live 3 Card Poker. In the live dealer games of Platinum Play Casino, you have the option of selecting either a Playboy Bunny dealer or a regular dealer.
Promotions
Casinos offer bonuses for the same reasons regular shops offer discounts, which is to stimulate more patronage (attract new customers and/ or activate former customers). Thus, most often than not, the casinos with the bigger promotional offers win the day.
If it’s big and exciting casino promotions that you’re looking for, Platinum Play Casino says that theirs is the right place. They offer regular casino bonuses such as welcome bonuses, match bonuses, free spins, as well as less popular ones such as luxury cruises, free gadgets and more.
Welcome bonus
It’s understandable that the first casino’s bonus players look at is the welcome bonus, as that is the “thank you” they get from the casino for choosing them (the casino) over the competition.
True to their promise of offering “big and exciting casino promotions”, the welcome bonus of Platinum Play Casino trumps many of the competition.
It is a hugely attractive package that is spread to cover the first three deposits. On your first deposit, you’ll get 100% cash bonus up to $400, on the second deposit, you’ll get 100% cash bonus up to $200, and on the third deposit, you’ll also get 100% cash bonus up to $200. This means that you can max the deposit bonus up to a whopping $800. This is one of the most attractive casino welcome bonuses in the industry.
Other Promotions
It is not only new players that have reason to play in the house. Platinum Play Casino offers different promos aimed at making players who already have accounts to continue wagering in the house.
These include deposit match bonuses where players are rewarded with a percentage of their deposit as a cash bonus. Many of these promos run on daily and weekly bases, where the cash bonus is there for your taking by simply making deposits at particular times.
Also, the casino also offers no-deposit bonuses at different times, which does not require you to make any deposit to redeem. Sometimes, there are also game-specific bonuses. Very often, when new games are released, the casino promotes these games with a bunch of bonuses which include match bonuses and free spins.
There is also a loyalty program, where you earn points as you play games. After accumulating enough points, you can exchange them for casino credits which you can use to wager in the house. Platinum Play Casino even awards you with 2,500 rewards points when you make your first deposit. The loyalty program is tiered, with each higher tier offering more rewards such as more points earning opportunities. It should be noted that since the casino changed hands in the middle of the year, customer reviews have not been pleased about the loyalty program. One big complaint is that old accounts are treated as new accounts. The consequence is that all statuses (Gold status, platinum status and diamond status) acquired through points accumulation over long periods of play in the casino are gone.
Bonus Conditions
Casino bonuses are sticky, which means they cannot be immediately withdrawn. The bonuses are given so that you can wager more in the house; so the casino attaches conditions to ensure that after redeeming any bonus, you do not simply withdraw it, but proceed to wager with it in the house. However, some casinos have the habit of imposing conditions that stifle the life out of their bonuses, making it sufferable to redeem and play with their bonuses. Therefore, a review of casino bonuses should examine, not only the bonuses offered but also the conditions attached to the bonuses.
Bonus Wagering Requirement
This is the total amount you must wager after redeeming a bonus before you can make any withdrawal. You should want this requirement to be as low as possible so that you’ll not have to wager too much (and wait too long) before clearing your bonuses, and requesting a withdrawal of winnings.
In Platinum Play Casino, the bonus wagering requirement is 50 times bonus amount. For example, if you deposit $400 to max the first deposit welcome bonus, you’ll redeem a bonus of $400. Before you can make any withdrawal, you’ll be required to wager a total of $20,000 (50 X $400). If you’ve looked up other casino reviews, you’ll find that this is a little on the high side. While not the highest playthrough requirement in the industry (there are some casinos that demand a 60X playthrough), it is a little higher than the industry average, which is 40X playthrough. Thus, in Platinum Play Casino, you’ll have to spend a little more, and wait a little longer before you’ll clear your bonuses and can make a withdrawal.
Games contribution to playthrough
Not all the games contribute maximally to playthrough requirement. Thus, it’s important to know how the games offered contribute. This review is important so that you’ll know if it will be worthwhile to play your favorite games in the casino with bonuses. Where your favorite games contribute little or nothing to playthrough, the casino is not ideal for playing your favorite games with bonuses, because you’ll have to wager significantly more before you can make any withdrawal. The contributions of the games to playthrough are as follows:
- 100% All Slots, Keno & Scratch Card games
- 8% All table pokers, all roulettes, all video/power Pokers (excluding All Aces and Jacks or Better video pokers), all Blackjacks (excluding Classic Blackjack) and Casino War
- 2% Classic Blackjacks, All Aces video pokers, all Jacks or Better video pokers
- 0% all baccarat, all craps, Red Dog, Sic Bo
- 0% All gameplay on MPV (Multiplayer Tournaments)
The contributions above show that it is almost useless to play (with bonuses) any game other than slots, keno and scratch cards. For example, as said, you’ll need to wager the $20,000 before any withdrawals if you redeem the $400 bonus. However, that’s only when you‘ll be playing games with 100% contribution to playthrough (slots, keno and scratch cards). If you’ll be any other game, you’ll have to spend over the top wagering; for games with 8% contribution, you’ll need to wager $250,000, and for games with 2% contribution, you’ll need to wager $1,000,000. Imagine redeeming a bonus of $400, and needing to wager a grand total of $1,000,000 before you can make any withdrawal?
Other Bonus Conditions
Platinum Play casino has other bonus conditions that combine to make it less attractive to play with bonuses in the house. For example, there is a condition that states that when playing through a bonus, your single bets must not be up to 30% of the total bonus credited. This bonus means that players must wager small amounts until a high wagering requirement is met. The number of games rounds that must be played before you can make withdrawals increases significantly. Needless to say, this condition will frustrate high rollers.
There is another condition that state that if you are using the signup bonus, even after meeting the playthrough requirement, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This bonus condition is designed to ensure that the casino does not issue huge payouts to players from bonus plays.
Banking Options
The ideal casino should support a wide range of banking methods so that you can conveniently deposit money into your casino account as well as withdraw winnings from your casino account. Platinum Play Casino supports a good number of banking options. In line with ensuring the safety of transactions, they use only banking merchants that are tried and trusted.
Deposit Options
To fund your casino account, you can use options ranging from credit cards, debit cards, web wallets and vouchers. Many of the deposit methods are region specific, and others are global options. Specifically, these deposit options are: Visa card, Master card, Visa Debit, Delta debit card, Solo/ Switch debit card, Neteller, Skrill, EcoPayz, entro pay, PaySafeCard, eCheck, Direct Bank Transfer, Sofort Uberweisung, Neosurf, EPS, Instant Banking, Trustly, giropay, abaqoos, uNet, eKonto, Przelewy, Euteller, Moneta.au, WebMoney, ewire, Baloto, Boleto, Pago Efectivo, Todito Cash, Divers Club International, Cartasi, Solo (by Moneybookers) giropay (by Moneybookers), Nordea, postepay, iDebit, and flexepin.
With so many options supported, you’ll find one for conveniently making payment no matter where you may be playing from. However, some players might not be impressed that bitcoins are not supported. The minimum amount you can deposit is 10 casino credits (£/ £/$ 10). The deposits are largely free, and they are reflected in your casino account immediately.
Withdrawal Options
Who doesn’t like winnings; or better still, withdrawing the winnings, and having the money in the bank account? Platinum Play Casino, like every casino in the business, has fewer withdrawal options than deposit options. The advise that you use for withdrawal the same method you used for deposit, but where that is not possible, there are other withdrawal options available in the banking lobby.
These options include Visa card, Visa Debit, Solo/ Switch debit card, Neteller, Skrill, EcoPayz, entro pay, Instant Banking, Diners Club International, Cartasi, Solo (by Moneybooker) giropay (by Moneybooker), Nordea, postepay, cheque, and iDebit. Once again, bitcoin are not supported.
The minimum that can be withdrawn is £/ £/$ 50, while the maximum is $ 5,000 per week. Unlike the deposits, withdrawals are not processed immediately. Every review of withdrawal options is incomplete without including withdrawal times. It is not enough to know that the casino provides different options for withdrawing funds, it is also important to know how long it will take for the payout to get to your account when you make your withdrawal. In fact, no payout of slow payout is one of the main reasons why casinos are blacklisted by industry watchers.
First, Platinum Play Casino has a pending time of 24 hours; which they take to process and approve the withdrawals. After withdrawals are approved, they are issued to you account through your selected withdrawal method, and how long it will take to receive it depends on the chosen method. However, experience shows that the fastest of the methods is the e-wallets (especially Neteller and Skrill) which take 24 – 48 hours. Credit cards and debit cards take 2 – 5 business days, bank transfers take 3 – 7 business days, while cheques can take up to 7 – 28 business days. It should be noted that, though the casino is not plagued by no-payout issues, there are definitely a lot of customers’ reviews mentioning slow payout.
Restricted Countries
Because of prevailing anti-gambling laws in some jurisdiction, casinos do not accept players from everywhere; and Platinum Play Casino is no exception. If you are a resident of some countries, you cannot open an account and play games in the casino.
The countries are: Andorra, Australia, Austria, Belgium, Czech Republic, Denmark, France & Outlying Territories, Hong Kong, Iran, Israel, Italy, Myanmar, North Korea, Philippines, Portugal, Romania, Singapore, Slovenia, South Africa, Spain, USA & Outlying Territories, Taiwan, Turkey, Hungary and United Kingdom.
Customer Support
If you have any question or issues as a player, you can reach Platinum Play Casino through live chat, telephone and email. They have a dedicated customer support team that is available 24/7 to provide assistance to players. The email address for email support is: support@platinumplay.com. The casino pledges to respond to all email submissions within 24 hours. If you want instant feedback, you can use either the live chat or the telephone service. Different telephone lines are provided on their website, which depends on the country the player is resident. Another good thing is that the support centre is available in multiple languages
Summary
Platinum Play Casino confidently calls themselves “the best online casino”, and advertises that they give a platinum plated (read as: best) gaming experience. First, the casino is legit, fair, well regulated, and safe. That tells you that they won’t rip you off. Also, they have a huge games library provided by Microgaming, which means you’ll get top notch entertainment no matter your games preferences. Their games include live dealer games and progressive jackpot games.
In terms of service, there’s a really long list of deposit options, and a long enough list of withdrawal options. Though, experiences suggest that withdrawals might take longer than advertised, you are sure to get your payout after submitting necessary documentation. Country-Specific customer support that is available 24/7 also rounds up a quality service offering.
The big dents on the casino include a high wagering requirement and bonus conditions that stifle the life out of bonus plays.